Terms & Conditions
Welcome to Souq Kicks! These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.
1. Introduction
Souq Kicks ("we," "us," or "our") operates this website and sells branded sneakers and footwear across Saudi Arabia and worldwide.
By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian to make purchases.
2. Orders and Payments
Order Acceptance: All orders are subject to product availability and acceptance.
Cancellation: We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
Full payment is required at the time of purchase. We accept Cash on Delivery (COD) across Saudi Arabia.
International Orders: All international orders must be prepaid. Cash on Delivery (COD) is not available for international shipments.
Pricing: Prices are displayed in SAR (Saudi Riyal) and include VAT (if applicable).
3. Shipping and Delivery
Processing Time: Orders are shipped within 1 business day for Saudi Arabia and 3-5 business days for international orders.
Delivery Estimates:
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Saudi Arabia Orders: Delivered within 3-5 business days after dispatch.
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International Orders: Delivered within 5-15 business days depending on the destination country.
Third-Party Carriers: Souq Kicks is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances such as customs delays, weather conditions, or natural disasters.
Address Accuracy: Please ensure your shipping address is correct. We are not liable for orders shipped to incorrect addresses provided by the customer.
4. Returns and Exchanges
Returns: We do not accept returns.
Exchanges:
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Exchanges are available within 7 days of delivery.
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Items must be unused, in original packaging, and accompanied by proof of purchase.
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Saudi Arabia Exchanges: A fee of 50 SAR will be charged for each exchange. We will arrange courier pickup for you.
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International Exchanges: Customers must return the item to our address, and the return shipping cost will be the buyer’s responsibility.
To initiate an exchange, please contact us at:
📧 Email: souqkicks@gmail.com
5. Product Descriptions
We strive to provide accurate descriptions and images of our products. However, slight variations in color, texture, or design may occur due to screen settings or manufacturing processes.
If you receive a product that differs significantly from its description, please contact us immediately.
6. Intellectual Property
All content on this website, including logos, images, text, and designs, is the property of Souq Kicks and is protected by copyright and trademark laws.
You may not use, reproduce, or distribute any content from this website without our prior written consent.
7. Limitation of Liability
Souq Kicks is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability for any claim related to your use of the website or products is limited to the amount you paid for the product(s) in question.
8. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information in compliance with the Saudi Personal Data Protection Law (PDPL).
9. Governing Law
These Terms & Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia. Any disputes arising from these terms will be resolved in the competent courts of Saudi Arabia.
10. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
📧 Email: souqkicks@gmail.com