Privacy Policy

Welcome to Souq Kicks. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and make purchases on our website. By using our website, you agree to the terms outlined in this policy and acknowledge that we comply with the Saudi Personal Data Protection Law (PDPL).

Information We Collect

When you use our website, we collect the following types of information:

Personal Information: When you place an order or create an account, we collect personal details such as your name, shipping address, phone number, and email address.

Payment Information: For processing payments, we may collect payment details such as credit/debit card information. Please note that we do not store your payment information; it is securely processed by our authorized payment gateway partners in compliance with Saudi regulations.

Order Details: We collect information about your orders, including product details, purchase history, and transaction records.

Browsing Data: We collect information about your activity on our website, including IP addresses, browser types, pages visited, and time spent on the site. This data helps us enhance your browsing experience and improve our services.

How We Use Your Information

We use your information for the following purposes:

Order Processing: To process, fulfill, and deliver your orders, including order confirmation, dispatch, and shipment tracking.
Customer Support: To provide customer service, respond to inquiries, and resolve any issues related to your orders or account.
Service Improvement: To analyze website usage, gather feedback, and improve our products, services, and website functionality.
Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about new collections, sales, and events. You can opt out at any time.

How We Share Your Information

We may share your information under the following circumstances:

Service Providers: With trusted third-party service providers who assist in payment processing, shipping, and customer support. These providers are required to protect your data and use it only for the purposes we specify.
Legal Compliance: If required by Saudi law, we may disclose your information to government authorities, courts, or regulators.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new owner as part of the transaction.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and regular security audits, to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection.

Your Rights Under Saudi PDPL

You have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to applicable legal and regulatory requirements.
Consent Withdrawal: Withdraw your consent for processing activities, including marketing communications.

To exercise these rights, please contact us at souqkicks@gmail.com

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and deliver personalized recommendations. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in compliance with Saudi laws and best practices. Any significant changes will be posted on our website. Your continued use of our website after updates means you accept the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at souqkicks@gmail.com

Thank you for trusting Souq Kicks with your personal information.