At Souq Kicks, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, phone number, email address, shipping/billing address, and payment details.

  • Order Information: Products purchased, order history, and transaction details.

  • Technical Information: IP address, browser type, device information, and website usage data (via cookies and analytics tools).

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.

  • To communicate with you regarding your purchases, exchanges, or inquiries.

  • To provide customer support via email or WhatsApp.

  • To improve our website, products, and services.

  • To prevent fraudulent transactions and ensure secure payments.

  • To comply with legal obligations under the laws of Oman.

3. Sharing of Information

We respect your privacy and will never sell or trade your personal information. However, we may share information in the following cases:

  • With Service Providers: Delivery companies, payment gateways, and IT service providers who help us operate our business.

  • For Legal Reasons: If required by law, regulation, or government request.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences.

  • Analyze website performance.

  • Provide a better shopping experience.
    You may disable cookies in your browser settings, but some features of our website may not function properly.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of electronic storage or transmission over the internet is 100% secure.

6. Your Rights

As a customer, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal information, subject to legal or business requirements.

To exercise your rights, please contact us at contact@souqkicks.com

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. Continued use of our website after changes means you accept the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: